BLAZING
Our Warranty Policy
Fire Glass
Our Fire Glass is backed by a manufacturer's Lifetime Limited Warranty, should it crack, warp, corrode, melt or peel or change color.
H-Style Burners & Fire Rings
The Stainless Steel Burners are backed by a manufacturer's 5-year Limited Warranty.
Ceramic Balls, Stones, Shapes, Logs, Open Front and Rectangular Pan Burners, Vent-Free Burners, Safety Valves and Associated Accessories
Click here for manufacturer's Limited Warranty.
Our Return/Exchange Policy
For all returns, please follow the instructions listed below. Allow 4-6 weeks from receipt of the return for credit to be issued. Credits will be issued in the original form of payment. We are not responsible for returns sent without return authorization or for returns sent to the incorrect location.
Fire Glass
The Manufacturer will honor returns for up to 30 days from the date of purchase, provided that the bags of glass have not been opened and have not been mixed with other colors. We will refund you the amount you paid less any associated shipping charges once the product has been received and inspected.
Please email us at support@blazingglass.com to setup a return authorization. We will then ask you to send the item to AFG's address and email us the tracking number.
American Fireglass
C/O Blazing Glass
29354 Hunco Way, Suite A
Lake Elsinore, CA 92530
H-Style Burners, Fire Rings & Rectangular/Oval Pan Burners
The Manufacturer will honor returns for up to 30 days from the date of purchase, provided that the product is in resalable condition. We will refund you the amount you paid less any associated shipping charges once the product has been received and inspected.
Please email us at support@blazingglass.com to setup a return authorization. We will then ask you to send the item to AFG's address and email us the tracking number.
American Fireglass
C/O Blazing Glass
29354 Hunco Way, Suite A
Lake Elsinore, CA 92530
Ceramic Balls, Stones, Shapes, Logs, Open Front and Rectangular Pan Burners, Vent-Free Burners, Safety Valves and Associated Accessories
The manufacturer will honor returns for up to 30 days from the date of purchase. Due to the fact that most of the ceramic sets and Open Front and Rectangular Pan Burners are made-to-order, a 25% restocking fee will be applied, provided the items are returned in resalable condition. We will refund this amount to you, less any associated shipping charges once the product has been received and inspected.
Please email us at support@blazingglass.com to setup a return authorization. We will then ask you to mail the item to Rasmussen's address and email us the tracking number.
Rasmussen Ironworks
C/O Blazing Glass
12028 E. Philadelphia Street
Whittier, CA 90601